What we do, and how you can stay safe
Nespresso is a well-known global brand, which means our name and logo may sometimes be misused by cybercriminals. We take your online safety seriously and want to help you recognise suspicious messages, protect your account, and shop securely on our website.
Phishing and suspicious messages
Phishing is a type of cyberattack where fraudsters try to trick you into sharing personal information, payment details, or access to your account. These messages may look like they come from Nespresso and may use our name, logo, or similar wording.
Please keep the following in mind:
- Always check the sender’s email address before responding. Emails from Nespresso Finland will come from an address ending in @nespresso.fi.
- Never share sensitive information, payment card details, or login links by email, text message, or chat.
- Do not click links or open attachments if a message looks suspicious, contains spelling errors, creates urgency, or asks for unusual information.
- All payments should be made only through our official website: nespresso.fi.
If you are unsure whether a message is genuine, please contact us at info@nespresso.fi.
Account security
Nespresso Finland does not use passwords for customer accounts. Instead, you can log in securely using one of the following options:
- Google login
- Facebook login
- A smart login link sent to your email address
To keep your account safe, please follow these best practices:
Protect your email account
If you use a smart login link, access to your email account is important for your Nespresso account security. Make sure your email account is protected with a strong password and, where possible, two-factor authentication.
Use trusted login providers
When logging in with Google or Facebook, always make sure you are using the official Google or Facebook login page. Do not enter your login details on unfamiliar or suspicious websites.
Keep your contact information up to date
Make sure your email address and other contact details are correct so that you can receive important messages about your account and orders.
Use secure devices
Use trusted devices when accessing your Nespresso account. Avoid logging in from public or shared computers whenever possible.
Keep your device’s operating system, browser, and apps updated with the latest security patches.
Be careful with smart login links
A smart login link gives access to your account. Do not forward it or share it with anyone. If you receive a login link that you did not request, do not click it and contact us if you are concerned.
Secure transactions
For your safety, payments on our website are processed through trusted and secure payment providers.
Please keep the following in mind when shopping online:
Use official payment methods
Only use the payment options provided on our official website, nespresso.fi. Do not make payments through links sent by unknown senders or unofficial channels.
Check the secure connection
Before entering payment details, make sure you are on the official Nespresso Finland website and that the URL begins with https://.
Review your order confirmation
After completing a purchase, you will receive an order confirmation by email. Please review the details carefully and contact us immediately if anything looks incorrect.
Know your rights
Familiarise yourself with our refund and return policies so you understand your rights and our procedures if there is an issue with your purchase.
Need help?
If you have doubts about an email, message, login link, or payment request, please contact Nespresso Finland at info@nespresso.fi.