Phishing: Nespresso is a renowned global brand, which attracts attention from normal people and cybercriminals as well.  Phishing emails are a common type of cyber-attacks where fraudsters attempt to trick you into providing personal information, such as passwords and credit card numbers. These scams often use emails that appear to be from Nespresso, using our name and the logo. Here are some things to keep in mind:

1. Always verify the sender’s email address before responding. Emails from Nespresso Finland will always have the ending “….@nespresso.fi”
2. Never provide sensitive security information or credit card numbers through email or text messages

Please note that all payments go through a trusted source on our homepage, nespresso.fi.

If you have any doubts about an email or message, please report it to us at info@nespresso.fi

Account security: To ensure your Nespresso account remains secure, follow these best practices

1. Strong passwords
   1. Use a unique and strong password for your account. Combine upper- and lower-case letters, numbers and special characters.
   2. Avoid using easily guessable passwords
2. Regular updates
   1. Regularly update your password and review your account for any suspicious activity
   2. Ensure your contact information is up-to-date to receive important security notifications
3. Secure devices
   1. Use trusted devices and avoid accessing your account from public or shared computers
   2. Keep your device’s operating system and software up to date with the latest security patches.

Secure transactions: For your safety, all payments on our site are processed by a secure source. Here’s what you need to know:

1. Trusted payment methods
   1. Use only the payment options provided on our homepage, Nespresso.fi, to ensure secure transactions, more details can be found here
2. Secure connection
   1. Ensure you’re on a secure connection when making a purchase. Look for https:// in the URL
3. Transaction confirmation
   1. After completing a purchase, you will receive a confirmation email from us. Verify the details and report any discrepancies immediately.
4. Familiarize yourself with our refund and return policies to understand your rights and our procedures in case of any issue with your purchase