Frequently asked questions

Yes. Nespresso offers selected coffees made from 100% organic coffee.

Our current organic blends include Peru Organic and Kahawa ya Congo, available in both the Original and Vertuo ranges.

In addition to our organic coffees, many Nespresso coffees are sourced through the Nespresso Sustainable Quality Plan. This program was created in collaboration with the Rainforest Alliance in 2003 to help improve farming practices, coffee quality and the long-term wellbeing of coffee-growing communities.

Through the Nespresso Sustainable Quality Plan, Nespresso works with farmers to improve the quality of the final coffee while supporting environmental, social and economic sustainability.

For more information, please visit our sustainability page.

The best-before date for Nespresso coffee capsules is usually around 12-15 months from the date of manufacture.

When ordering from nespresso.fi, your coffee should have at least 2 months remaining before the best-before date at the time of delivery. The date is printed on the coffee sleeve.

Nespresso guarantees the freshness, aroma and quality of the coffee until the best-before date. The coffee does not immediately lose its flavour after this date, but the aroma may gradually become less intense.

You can also check the capsule film. If the film is slightly rounded, the capsule is still sealed and the coffee is fresh.

The caffeine content depends on the coffee blend, cup size and amount of Robusta coffee used.

Most Nespresso espressos contain approximately 50-100 mg of caffeine per cup. This includes Original Espressos and Lungos, as well as Vertuo Espressos, Gran Lungos and Double Espressos.

Some coffees contain more caffeine:

Vertuo Diavolitto contains around 150 mg of caffeine per cup.
Original Kazaar contains around 120 mg of caffeine per cup.

Vertuo Mug coffees, including Alto coffees, usually contain around 170-200 mg of caffeine per cup. Larger formats, such as Carafe Pour-Over Style coffee, may contain more than 200 mg per capsule because they are intended to be shared or enjoyed over several cups.

Caffeine content can vary slightly because coffee is a natural product.

No. There is no BPA in direct contact with the coffee.

Nespresso coffee capsules do not contain common food allergens such as dairy, gluten, nuts, soy or eggs.

For flavoured coffees, the flavour may be inspired by ingredients such as vanilla, cocoa or caramel, but the capsules do not contain pieces of those ingredients.

Words such as “malt”, “chocolate” or “biscuit” usually describe the aromatic profile of the coffee. They do not mean that these ingredients are present in the coffee.

Yes. Nespresso black coffee capsules are suitable for vegetarians and vegans, as they contain coffee and do not contain milk or animal-derived ingredients.

For flavoured coffees or limited editions, we recommend checking the product information on the coffee page before ordering.

Original and Vertuo are two different Nespresso systems.

Original capsules are designed for espresso-style coffee and milk-based recipes. They are compatible with Nespresso Original machines.

Vertuo capsules are designed for a wider range of cup sizes, from espresso to large mugs and carafe-style coffees. Vertuo machines read the barcode on each capsule and automatically adjust brewing settings.

Original and Vertuo capsules are not interchangeable. Original capsules can only be used with Original machines, and Vertuo capsules can only be used with Vertuo machines. Learn more about the differences here.

No. The same grinding technology is used for both Vertuo and Original coffees. However, each coffee is developed specifically for its system, capsule size and cup result.

Store your coffee capsules in a cool, dry place away from direct sunlight, heat and moisture.

The capsules are designed to protect the coffee from air, light and humidity, helping to preserve freshness until the best-before date.

Each Nespresso coffee sleeve contains 10 capsules*. The minimum coffee order is one sleeve, meaning 10 capsules.

To reduce the environmental impact of delivery, we recommend ordering coffee in larger batches when possible.

*except Vertuo XL and Carafe, which contain 7 capsules.

Yes. Nespresso Finland offers free delivery depending on the order value and delivery method.

You receive free delivery to Posti or your nearest Posti parcel locker when your order exceeds €75.

You receive free home delivery with Posti or Matkahuolto home delivery when your order exceeds €250.

Please check the Shipping options for the latest delivery methods, thresholds and conditions.

You can check Payment options to check the current providers.

Orders are processed quickly, so it may not always be possible to change or cancel an order after confirmation.

If you notice an error in your order, please contact Nespresso Customer Service as soon as possible. We will help you check whether changes are still possible.

Nespresso Finland does not ship orders abroad.

To order Nespresso coffee in another country, please register as a Nespresso member in the country where you would like your order to be delivered.

Delivery times depend on the selected delivery method and your location in Finland. The available delivery options and estimated delivery times are shown at checkout.

During campaigns, holidays or high-demand periods, delivery may take longer than usual.

Nespresso Finland offers delivery through selected delivery partners, including Posti, Matkahuolto, and Budbee.

Available options may vary depending on your location and the size of your order.

Read more here.

Yes, when available, you can choose delivery to a Posti, Matkahuolto, or Budbee parcel locker or pickup point during checkout.

We are sorry to hear that. Please contact Nespresso Customer Service so we can help resolve the issue as quickly as possible.

If there is visible damage to the outside of the parcel, notify the delivery company immediately upon delivery or contact Nespresso Customer Service within 24 hours of receiving the order.

If the damage is hidden, or if products are missing, damaged or incorrect, please contact Nespresso Customer Service within 7 days of receiving your order.

Please keep the damaged products and all original packaging until the complaint has been processed.

To help us process your complaint quickly, please provide:

1. Your order number
2. Photos of the damaged parcel or products
3. A description of what is damaged, missing or incorrect
4. The number and names of the affected products

We will review the case and arrange a suitable solution as quickly as possible.

You have a 30-day right of return for purchases made from nespresso.fi, but some conditions apply.

Non-food items can be returned if they are unused and in suitable condition for resale.

Coffee and food items can only be returned if the sleeves or packages are unopened.

To return a product purchased online or by phone, please contact Nespresso Customer Service. We will provide instructions and a return slip.

Coffee and food items purchased from nespresso.fi can only be returned if the sleeves or packages are unopened.

Coffee and food items purchased from Nespresso Boutiques cannot be returned.

Non-food items purchased from a Nespresso Boutique can be returned within 30 days, provided the product is unused and you have the receipt.

Please return the product directly to the Boutique where possible.

Coffee and food items purchased from Nespresso Boutiques cannot be returned.

If you purchased your machine from a retail partner, the return must be handled by the retailer where the machine was purchased.

Nespresso Customer Service can still help with product support, troubleshooting and warranty guidance.

Refunds are processed after the returned product has been received and checked. The refund is made using the original payment method whenever possible.

Processing times may vary depending on the payment provider or bank.

Descaling frequency depends on your machine model, water hardness and how often you use the machine.

As a general rule, we recommend descaling your machine regularly to maintain coffee quality and machine performance. Many Nespresso machines will notify you when descaling is needed.

You can find model-specific descaling instructions on the machine's respective page.

Descaling removes limescale buildup from inside the machine. Regular descaling helps maintain the coffee temperature, flow, taste and long-term performance of your machine.

We recommend using the official Nespresso descaling kit. It is designed specifically for Nespresso machines.

First, check that the machine is properly connected, filled with water and cleaned according to the user manual.

You can find machine specific user manual and frequently asked questions on each machines page.

If the problem continues, contact Nespresso Customer Service. Please have your machine model and serial number ready when contacting us.

The serial number is usually located on the underside of the machine, behind the water tank or on the machine packaging.

The exact location depends on the machine model.

No. Original capsules can only be used with Original machines, and Vertuo capsules can only be used with Vertuo machines.

Using the wrong capsule type may damage the machine or prevent it from working correctly.

Yes. Nespresso aluminium capsules are recyclable.

Used capsules can be returned through Nespresso recycling options available in Finland. Please check the recycling page for the latest return points and instructions.

Nespresso uses aluminium because it helps protect the coffee from oxygen, light and moisture. This preserves the aroma and freshness of the coffee.

Aluminium is also recyclable, which allows used capsules to be recovered and given a new life when returned through proper recycling channels.

After collection, the aluminium and used coffee grounds are separated.

The aluminium can be recycled, while the used coffee grounds may be composted or used for other recovery purposes depending on the local recycling process.

The Nespresso Sustainable Quality Plan was created with the Rainforest Alliance in 2003.

The program helps farmers improve coffee quality, productivity and sustainability. It also supports better social, environmental and economic practices on coffee farms.

Nespresso sources a large share of its coffee through the Nespresso Sustainable Quality Plan and continues working to increase sustainable coffee sourcing.

You can reduce the environmental impact of your order by ordering larger batches less frequently, recycling your used capsules and choosing delivery options that suit your needs efficiently.

You can create a Nespresso account here.

With an account, you can view previous orders, save delivery information and reorder your favourite coffees more easily.

Yes. If you placed your order while logged in to your Nespresso account, you can view your order history in your account.

If you ordered as a guest or need help finding an order, please contact Customer Service.

You can update your personal information by logging in to your Nespresso account.

If you need help changing details such as your email address, please contact Customer Service.

You can find all Nespresso Boutique locations and contact details here.

Welcome to visit us.

Yes. You can buy Nespresso coffee, machines and accessories in Nespresso Boutiques, subject to availability.

Yes. Our Customer Service and Boutique specialists can help you find the right coffee, machine or accessory based on your preferences.

You can contact Nespresso Finland here.

Customer Service phone number: 0800 177 601
Opening hours: Monday-Friday 9:00-16:30

Customer Service email: info@nespresso.fi
We will do our best to answer your questions as soon as possible, usually within three working days.