FREQUENTLY ASKED QUESTIONS
Nature, the environment, and sustainably produced coffee are our most important focus areas which we are constantly working on throughout our production chain.
We currently have two coffee blends made from 100 % organic coffee: Peru Organic and Kahawa ya Congo, which can be found in both our Vertuo and Original lines.
In addition to this, we do offer coffee sourced from our AAA Sustainable Quality™ Program. The aim of this program, created in collaboration with the Rainforest Alliance in 2003, is to improve the growing practices of the farms from which the highest quality coffees are cultivated.
We believe that other dimensions of coffee production (e.g. economic and social aspects) are equally as important to producers, their communities and the future development of their farms.
The AAA Program incorporates the “Tool for the Assessment of Sustainable Quality” (TASQ™). TASQ categorizes and assesses each farm to determine how to improve the quality of the final coffee product and the socio-economic well-being of the farmers themselves. We are proud to say that we currently source over 90% of our coffee from the AAA program, and we are dedicated to increasing that percentage in the future.
For further information regarding our sustainability approach, please click here.
Did this answer your question? If not, contact us, we will be pleased to help you. You may also call us on 0800 177 601 Mon-Fri 9:00-16:30.
Each coffee pack contains 10 capsules, so the minimum coffee order is one coffee pack (10 capsules). If you want your coffee to be delivered with as little environmental impact as possible, we recommend ordering your coffee in larger batches.
We offer free delivery to Posti or your nearest Posti parcel locker when the total of your order exceeds €75.*
We offer free home delivery for your order with Posti- or Matkahuolto home delivery service when the total of your order exceeds €250.*
*Read more about delivery methods and terms here.
For more information about klarna payments click HERE.
Purchases made from nespresso.fi:
You have 30 days right of return at Nespresso, but some terms apply:
If you wish to return non-food items purchased from us, it is possible as long as the product is unused. If you purchased a machine from a trade partner, the machine should be returned to the respective seller.
If you wish to return coffees or food-items, we only accept returns for unopened sleeves/ packages.
If you wish to return a product purchased via our website or by phone, contact us and we will send you a return slip for you, for easy return.
Purchases made from Nespresso Boutiques:
For non-food items you have a 30 day right of return at Nespresso Boutiques. Please return your product to the boutique, together with your receipt.
For coffees and food-items bought from Nespresso Boutiques we do not accept returns.
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If there is visible damage to the outside of the package, please notify the delivery company (Posti or Matkahuolto) immediately upon delivery or contact Nespresso customer service within 24 hours of receiving your order.
If the package has hidden damage or any of the products inside are damaged, incorrect, or missing, please contact Nespresso customer service within 7 days of receiving your order.
Please keep the damaged capsules/goods and all original packaging until the complaint has been processed.
Complaint handling process:
To make the return process as easy and quick as possible for you, please provide the following information when contacting our customer service:
- Take photos of the damage and send them to our customer service email address along with your complaint. This will allow us to easily see what has happened.
- If the contents are damaged or incomplete, we need to know how many and which products are faulty so that we can quickly send you a replacement order.
- We will contact the supplier and continue to process the matter. At the same time, we will ensure that you receive the goods you ordered as quickly as possible and in perfect condition.
The best-before date for Nespresso coffee capsules is approximately 12–15 months from the date of manufacture and at least 2 months from the date you receive your coffee delivery ordered from our website. The date is printed on the coffee package, and Nespresso guarantees the freshness of the coffee until the best-before date, when the coffee is at its best in terms of aroma.
The coffee does not lose its flavor immediately after the best-before date, but its flavor may gradually deteriorate. You can also check the film on the coffee capsule – if it is slightly rounded, the coffee is still fresh.
Most of our espressos contain caffeine within the range of 50-100 mg per cup. This includes Original Espressos and Espresso Lungos, and Vertuo Espressos, Gran Lungos, and Double Espressos.
Based on their Robusta content, the following are exceptions: Vertuo Espresso Diavolitto contains around 150 mg of caffeine, and Original Kazaar around 120 mg per cup.
All Vertuo Mugs (230 ml), including Alto (355 ml), have a range of 170-200 mg per cup. Due to its higher volume, the Carafe Pour-Over Style coffee (535 ml) contains over 200 mg of caffeine per complete capsule serving; because this coffee is intended to be enjoyed over multiple “cups”, this still meets our standards for the 200 mg ‘per cup’ limit.
As coffee is a “live” product, caffeine content may vary, and so we are only able to provide a range of caffeine (with exceptions as above) to be as accurate as possible. Also, coffees within the same size range can fall lower or higher within the caffeine spectrum: for example, Fortado contains higher levels of Robusta than other Gran Lungos, and so would contain more caffeine than its Gran Lungo counterparts.
No. There is no BPA in direct contact with the coffee.
Nespresso capsules do not contain common food allergens, including dairy, gluten, nuts, soy, and eggs.
In the case of our permanent, flavored blends, flavor may be derived from the mentioned food source (i.e., vanilla, cocoa, caramel) in addition to containing other natural extracts. No coffee contains pieces of actual ingredient.
Other mentions (i.e., “malt”, “chocolate”) are descriptors of the aromatic profile of the coffee and do not infer their presence in the coffee or capsule.
No, for the Vertuo coffee we use the same grinding technology as for the Original.
If you clicked "Forgot your password", but no link has been sent to you, this may be because you do not have an active member account. Contact us at 0800 177 601 or reach out via the contact form and we will assist you.
As we are not able to ship abroad, we recommend you to register as a new member in the country where you wish to purchase coffee.
You can find the locations and contact details for all our stores here.
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You can find all the information you need about descaling here.